Terms of Service

CIMO – TERMS AND CONDITIONS

Our Disclosures:

Our full terms and conditions are outlined below, but here are some important points to note before becoming a customer:

• We may cancel an order that has been previously accepted at any time before delivery and for any reason.

• Our liability under these terms is limited to the amount paid by you for the products in question, and we will not be liable for any consequential loss.

• We will not be responsible for loss or damage to the products, injury, or loss to any person, failure or delay in providing the products, or breach of any law caused by events beyond our control or your actions.

• We may receive a benefit (such as a referral fee or commission) if you visit certain third-party websites through a link on our site or for featuring certain products/services on the site.

• However, nothing in these terms limits your rights under applicable consumer protection laws.

1. Introduction

(a) This website (Site) is operated by CIMO ("we", "our", "us"). These terms and conditions (Terms) apply between us and you, the person placing an order for products through the Site.

2. Use of the Site

(a) You accept these Terms by placing an order via the Site.
(b) You must not use the Site or place an order unless you are at least 16 years old.
(c) When using the Site, you must not engage in unlawful or inappropriate activities, including:

1. Violating any individual’s privacy or legal rights;

2. Defaming, harassing, or threatening any person;

3. Using the Site for illegal purposes;

4. Interfering with other users;

5. Tampering with the Site (e.g., transmitting viruses);

6. Sending unsolicited messages;

7. Using data mining or similar tools;

8. Facilitating or assisting a third-party in doing any of the above.

3. Orders

(a) You may place an order for products as outlined on the Site. By placing an order, you are offering to purchase the product(s) at the listed price (including any applicable delivery fees or taxes).
(b) We reserve the right to accept or reject any order. If we reject your order, we will notify you within a reasonable time.
(c) It is your responsibility to check order details (including product, delivery, and pricing) before submitting your order.
(d) Once payment is validated, we will provide you with an order confirmation, including order number, delivery, and billing information.
(e) All orders are subject to availability. We strive to keep stock updated, but some items may be available for pre-order. Pre-ordered items must be paid in advance and will be delivered once in stock.
(f) We reserve the right to cancel any order before delivery due to delays, stock issues, or site errors. You will be notified if this occurs.

4. Price and Payments

(a) You must pay the purchase price (Price) plus any applicable delivery costs at the time of ordering. Prices are in AUD and GST (where applicable) will be stated separately.
(b) Payment must be made upfront using available payment methods on the Site.
(c) You must not make payments using fraudulent means. If you use a debit or credit card, you confirm that you are authorized to use it.
(d) Payment methods may include third-party services, and your use of these may be subject to their terms.
(e) We do not store any credit card details; all payment information is handled by third-party processors.
(f) For international orders, you may need to pay additional customs charges or taxes.
(g) Promotional discount codes may be available from time to time and must be used at checkout to apply the discount.
(h) We may also run promotions or competitions, which will have their own terms available on the Site.

5. Delivery, Title, and Risk

(a) We will deliver products to the address provided at the time of order if it falls within our delivery areas.
(b) Delivery costs are in addition to the Price and are outlined on the Site.
(c) We usually dispatch products within 24-48 hours of receiving an order, though delivery times are estimates.
(d) You must notify us of any delivery changes as soon as possible.
(e) If no one is available at the delivery address, the products may be left at your premises.
(f) Title of the products transfers to you once payment is made in full.
(g) Risk in the products passes to you upon delivery.

6. Returns

(a) We offer exchanges or refunds for change of mind, subject to stock availability, under the following conditions:

• You notify us within 5 days of receiving your order (including weekdays and weekends) via email (cimoauofficial@gmail.com) with proof of purchase;

• The products are in original condition and packaging, with tags intact;

• The products were purchased at full price, not during sales or promotions.

  (b) Delivery costs for returns are your responsibility.

  (c) Your rights under consumer protection laws may also apply.

7. Consumer Law

(a) Nothing in these Terms modifies or excludes rights under applicable consumer protection laws. If the products are defective, you may be entitled to a replacement, repair, or refund.
(b) You will cover the return delivery costs, but if your claim is valid, we will refund this and either replace or refund the product.

8. Limitations

(a) Our liability is limited to the portion of the Price you paid for the relevant product.
(b) We will not be liable for any consequential losses or damages (e.g., loss of profit, revenue, data).
(c) We are not liable for events beyond our control (e.g., natural disasters, pandemics).

9. Intellectual Property

(a) All intellectual property created or modified by us remains our property.
(b) You are authorized to use our intellectual property for personal, non-commercial purposes only.
(c) You must not use our intellectual property for commercial purposes without prior consent.

10. Content You Upload

(a) If you upload content (e.g., social media posts), you grant us a non-exclusive, royalty-free license to use it.
(b) You are responsible for ensuring that you own or have rights to any content you upload.
(c) We reserve the right to remove content at our discretion.

11. General

(a) Disputes: Parties must first attempt to resolve any disputes through discussion before taking legal action.
(b) Notices: Notices must be in writing and may be sent via post or email.
(c) Feedback: We welcome feedback and aim to address any complaints.
(d) Assignment: You cannot assign your rights under these Terms without our consent.
(e) Entire Agreement: These Terms form the entire agreement between you and us.
(f) Amendment: We may amend these Terms at any time by updating the Site.
(g) Governing Law: These Terms are governed by the laws of [Your Region].
(h) Third-Party Sites: We are not responsible for third-party websites linked on our Site.

For any questions, please contact us at:

Email: cimoauofficial@gmail.com